bet jile Privacy Policy

About This Policy

bet jile (referred to herein as "we", "us", or "the platform") is an online betting and casino platform serving users in Bangladesh. We believe your personal information is your own asset, and ensuring its proper protection is our fundamental responsibility.

This privacy policy applies to use of the bet jile website and mobile application. By registering on the platform or using our services, you are considered to have agreed to the terms described in this policy. This policy serves as a supplement to our Terms and Conditions.

1.1 Registration Information

When creating an account on bet jile, you are required to provide the following information:

• Full name
• Date of birth (for age verification — no one under 21 is permitted to create an account)
• Email address
• Mobile number
• Preferred username and password

1.2 Identity Verification Information (KYC)

For withdrawals above a certain amount or for account security purposes, the following documents may be requested during the identity verification process (KYC):

• Copy of National Identity Card (NID) or passport
• Proof of mobile wallet account verification

1.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction date, amount, and payment method (bKash, Nagad, Rocket, Upay). Full financial account numbers are not stored — only the last few digits are retained.

1.4 Automatically Collected Information

When you use the bet jile platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Platform activity logs (login times, gaming history)
• Cookie and session data

bet jile uses collected information only for the specific purposes listed below:

2.1 Account Management and Service Delivery

Your information is used to keep your account active, process transactions, pay out winnings, and ensure bonus and promotional benefits.

2.2 Age and Identity Verification

Identity verification information is used to ensure no person under 21 can use the platform, and to prevent the same person from holding multiple accounts.

2.3 Fraud Prevention and Security

Activity data is analysed to detect unusual transactions, protect accounts, and maintain the overall security of the platform.

2.4 Responsible Gaming Support

Information is used to monitor user gaming behaviour, identify problematic patterns, and provide assistance where needed. You can find more details on our Responsible Gaming page.

2.5 Customer Support

When you contact us via live chat or email, your account information is verified to provide prompt assistance.

2.6 Service Improvement

Aggregate data is used to analyse user experience and improve platform services and performance. No individual personal information is identified in this process.

bet jile never sells your personal information to third parties. However, certain information may be shared in the limited circumstances described below:

3.1 Service Providers

Information essential for operations may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and gaming software suppliers. These organisations are required to comply with bet jile's privacy standards.

3.2 Legal Obligations

Information may be provided where required to comply with Bangladeshi law or lawful directives from regulatory authorities. In such cases, only the minimum necessary information is supplied.

3.3 Fraud Investigations

Relevant information may be shared with law enforcement agencies in investigations of financial crime, fraud, or account misuse.

3.4 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred. In such cases, the new organisation will also be bound by the terms of this privacy policy.

bet jile uses industry-standard technology and practices to protect your information:

4.1 Technical Security

• All data transmissions are secured using SSL (Secure Socket Layer) encryption.
• Sensitive information (including passwords) is stored in encrypted form in the database.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits are conducted.

4.2 Organisational Security

• Only authorised staff may access user information, and only when specifically required.
• All staff are bound by confidentiality agreements.
• A complete log of all data access is maintained.

4.3 Acknowledgement of Limitations

Complete security of data transmission over the internet cannot be guaranteed. We make every effort to ensure maximum protection, but users are also advised to keep their passwords confidential and to use secure networks.

The bet jile platform uses cookies. Cookies are small text files stored in your browser.

5.1 Use of Cookies

• Essential cookies: Required to maintain login sessions and for security.
• Functional cookies: Used to remember your preferences (language, settings).
• Analytics cookies: Used to understand usage patterns in order to improve platform services.

5.2 Cookie Control

Cookies can be disabled from your browser settings. However, disabling essential cookies may affect some platform functionality.

bet jile retains your information for as long as it is necessary to provide services or to comply with legal obligations.

6.1 Active Accounts

All relevant information is retained for as long as the account remains active.

6.2 Closed Accounts

Even after an account is closed, financial transaction records may be retained for a set period as required by legal and regulatory obligations. Once that period ends, the information is securely deleted or anonymised.

As a bet jile user, you have the following rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you. Upon a verified request, the information will be provided within a specified timeframe.

7.2 Right to Correction

If any information on your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Close Your Account

You may request to close your account at any time. Upon closure, your information will be deleted within a set period, beyond what is required by applicable legal obligations.

7.4 Right to Withdraw Marketing Consent

You may withdraw consent to receive promotional emails or messages via account settings or through customer support. However, transactional and security-related messages cannot be stopped, as they are an essential part of the service.

The bet jile platform is for persons aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of registration and is also confirmed through the KYC process at a later stage.

If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

The bet jile platform integrates certain third-party services (such as payment gateways and game providers). These third parties have their own privacy policies that are outside our control. It is recommended that you read their respective privacy policies before using their services.

bet jile is not responsible for the privacy practices of third parties. However, we work only with service providers who maintain appropriate standards for protecting customer information.

This privacy policy may be updated periodically in line with changes to our services or legal requirements. Users will be notified of significant changes by email or via a notice on the platform.

Continued use of the platform after a policy change will be considered as your agreement to the updated policy. You are therefore advised to visit this page regularly.

If you have any questions about this policy or would like to learn more about us, visit our About Us page or contact us directly through the channels below.